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Optus faces $100 million penalty for unconscionable sales practices

Optus has agreed to a $100 million penalty, pending court approval, for engaging in unconscionable conduct in the sale of telecommunications goods and services. It follows court action initiated by the Australian Competition and Consumer Commission (ACCC) against the telecommunications giant.

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Tassal combines CMO-sales remit, embeds emotion into ads, doubles ROI, boosts marketing’s business contribution 70% – lands 25% budget increase

A combination of brand-led investment, bold and emotive campaigns, embedding data-driven decision making and testing across creative and media has seen Tassal retain its pricing power, double return on investment and watch marketing’s contribution to business rocket. That’s while pushing a 40 per cent price increase to the supermarkets and losing more than a million dollars off the marketing budget. But with some big runs on the board, the brand’s chief commercial officer turned CMO has now secured a 25 per cent increase in media budget in a bid to become one of Australia’s most iconic brands by 2030 – and keep tipping the sales scales.

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The AI Inflection Point: What It Means for the Future of Work in Marketing

Weekly and monthly goals from baking prototypes to full-scale bakery, plus key consumers milestones on acceptance, were critical to realising Arnott’s gluten free growth opportunity, its most incremental launch to date, says CMO, Jenni Dill. For Australian pricing software player, Flintfox International, take two on European market expansion meant going all-in on native product extension and out-of-the-box compatibility and building a market presence from scratch. Meanwhile, former Curtin Uni CMO and now Growth Generators chief, Ty Hayes, sees foresight, insight and experimentation – then engineering with purpose – as the magic ingredients for making explosive growth happen. In our latest CMO Awards podcast episode celebrating this year’s inaugural Best Growth Initiative of the Year winners and highly commended brands, we explore what it takes to unlock growth.

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Salesforce aims agentics at marketing with ‘digital labour’ to generate briefs, launch rapid self-optimising campaigns, personalised web experiences and kill 2 trillion one-way messages

Salesforce global CMO Ariel Kelman a few months ago set an autonomous agent on the $240bn tech giant’s own website to answer queries like a human and “route leads to our sales people” – 70,000 conversations later, sales teams are spending 40 per cent less time processing leads. Last week Kelman and team launched the next wave of agentics for marketing at its annual Connections commerce and marketing conference in Chicago, which he says is effectively a digital labour force, building campaign briefs, launching campaigns live in market and turning 2 trillion one-way messages sent annually by Salesforce clients “into conversations”. 

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DoorDash expands ad platform with US$175M Symbiosys acquisition

DoorDash has landed its most significant update to its advertising platform to date, unveiling new AI-powered tools aimed at enhancing advertising capabilities for businesses, in addition to the acquisition of ad tech platform Symbiosys.

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Mr Roses, Moët & Chandon launch luxury gifting promotion

Mr Roses, an Australian online florist, has joined forces with Moët & Chandon to launch a limited-time promotion that combines luxury and personalisation in modern gifting. The collaboration offers customers the opportunity to win a personalised Jeroboam, a 3-litre bottle of Moët & Chandon, by purchasing a special bundle.

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Consumers skeptical about brand sustainability claims: Getty Images

A new report from Getty Images has found that 86% of Australian consumers believe businesses should leverage their resources to enhance societal and environmental conditions, though 78% question the authenticity of brands’ environmental claims. Two-thirds of these consumers express doubts about companies’ genuine commitment to sustainability.

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