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Bin it to win it: TerraCycle boss unpacks how recycling drives customer acquisition, higher footfall, bigger baskets for Walmart, BiC, Big W – trick is aligning KPIs to P&L

Fifty per cent of consumers participating in Walmart’s car seat recycling program were net new customers for the retailer. BiC’s writing instruments and Royal Canin’s pet food packaging recycling programs opened up access and engagement with hard-to-reach but critical stakeholders. That’s the kind of demonstrable customer and sales value TerraCycle CEO and founder, Tom Szaky, says more marketing teams could be capturing if they leaned into waste management and recycling as less of a regulatory sustainability activity and more of a brand and business growth opportunity.

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Beyond retail media: GroupM makes commerce play to connect brand-trade pools, measure ads to sales growth and dump ‘dumb’ ROAS metrics

GroupM is making a major play for commerce revenues as retail media continues to rise. Ex-Amazon and IPG Mediabrands’ Cadreon boss, Marc Lomas, is spearheading the play – along with former Goodman Fielder marketer Leah Jackson, who in her previous gig played a key role in handing trade marketing budgets as well as media to Initiative. Now at GroupM Commerce, the duo will be aiming to convince more brands to take a similar approach. But that requires proving incrementality – i.e. that media investments are leading to new sales and hard growth outcomes and linking measurement across all digital channels directly to the in-store shop floor. No mean feat, but Lomas, Jackson and Mindshare CEO Maria Grivas say they can do it.  First port of call? Busting measurement mind-sets away from “dumb” ROAS metrics, per Lomas. Then convincing more brands that an integrated operating model that aligns sales, marketing, brand, ecom and retail media should no longer be an outlier.

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Brands should prioritise social issues to resonate with Australians: study claims

The Growth Distillery, in collaboration with The Research Agency, has released a study titled ‘Needs of the Nation’. The study aims to assist marketers in unlocking growth by identifying and prioritising social issues that resonate most with Australians. The study provides actionable steps to enhance corporate social responsibility (CSR), improve brand reputation, and deliver greater impact.

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Privacy regulator releases update for brands, publishers on tracking pixels, use of cleanrooms and data matching – then fines begin

Brands and publishers were put on notice yesterday that policing, fines and infringement notices are coming over the use, disclosure and consent required for tracking pixels on websites – and the likelihood that some user details in data matching and cleanroom processing is “personal information” and breaches current privacy legislation. The Office of the Australian Information Commissioner (OAIC), which houses Australia’s Privacy Commissioner, this week published new advice on pixels and personal information, ahead of an enforcement crackdown flagged last month in Mi3’s podcast with Privacy Commissioner Carly Kind. The OAIC now has powers to impose substantial fines – up to $330,000 – and has signalled more aggressive policing. Privacy specialists urge brands and publishers to heed the warnings ahead of the new year.

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