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An immersive ride: The tough decisions, brand vision, digital innovation, technology spend and heritage tapped to turn Sydney’s Luna Park into an experience destination – and the money the CEO is saying no to

Luna Park Sydney’s chief, John Hughes, is on a mission to turn the art deco amusement park, visited by 1 million people a year, into Australia’s top experience destination. To do this, he’s already spent $15m on world-leading immersive experience capability and is now opening the door to creators from local musicians to major US studios to give a broader cohort of visitors reason to come and then stay longer onsite. He’s also making tough commercial decisions, bumping out punk rock bands and 40+ concerts per year, saying no to traditional conferences and hundreds of functions, and culling staff. It’s pivoted away from siloed business units it wasn’t expert in, Hughes says, to elevate and diversify the core amusement park offering in a way that appeals to price conscious consumers and the desires of today’s Instagram generation. Not everybody gets it – and early reviews have not all been positive. Yet the aim is not to create a “tech mecca”, with big money also being spent on refurbishing the Wild Mouse and honouring Luna Park’s rare art deco buildings and brand via content to ensure the future remains anchored in its 1930s roots.

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Crunch overcooked? APAC marketing chief says no slowdown as Uber plots grocery surge, ads business ramps up with attention, Carshare bids to cull 1m cars by 2029 – and why flipping ‘crazy’ performance for brand pays

At one point “the performance marketing [team’s] main KPI was actually how much investment they could deploy,” says Uber APAC marketing boss Andy Morley. “The mandate was spend, spend, spend … It was getting crazy.” But then they realised it wasn’t actually working. Then they flipped hard to brand – well above Binet & Field’s 60:40 heuristic – and powered to delivery market leader. Today Morley says both Uber’s rideshare and food business has seen no slowdown despite squeezed wallets. Now it’s driving into grocery and beyond with another brand-powered push: “Pianos delivered in one hour” are the CEO’s mandate. For its rides business, removing 1 million of Australia’s second cars within five years is the target and Morley says growth – and consumer behaviour change – is rapidly underway. Uber’s moves into trains, planes and buses in the UK could signal the shape of things to come. Meanwhile Uber’s ads business is starting to motor. Drinks and entertainment advertisers in particular are tapping people on the way to bars and on their way home. Morley thinks a shift to attention over increasingly challenged reach and frequency metrics will shape both Uber’s own spend – and the media dollars it seeks from advertisers.

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Crunch overcooked? APAC marketing chief says no slowdown as Uber plots grocery surge, ads business ramps up with attention, Carshare bids to cull 1m cars by 2029 – and why flipping ‘crazy’ performance for brand pays

At one point “the performance marketing [team’s] main KPI was actually how much investment they could deploy,” says Uber APAC marketing boss Andy Morley. “The mandate was spend, spend, spend … It was getting crazy.” But then they realised it wasn’t actually working. Then they flipped hard to brand – well above Binet & Field’s 60:40 heuristic – and powered to delivery market leader. Today Morley says both Uber’s rideshare and food business has seen no slowdown despite squeezed wallets. Now it’s driving into grocery and beyond with another brand-powered push: “Pianos delivered in one hour” is the CEO’s mission. For its rides business, removing 1 million of Australia’s second cars within five years is the target and Morley says growth – and consumer behaviour change – is rapidly underway. Uber’s moves into trains, planes and buses in the UK could signal the shape of things to come. Meanwhile Uber’s ads business is starting to motor. Drinks and entertainment advertisers in particular are tapping people on the way to bars and on their way home. Morley thinks a shift to attention over increasingly challenged reach and frequency metrics will shape both Uber’s own spend – and the media dollars it seeks from advertisers.

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Categorized as Articles