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REA Group counts CX payoff: 10X conversions, 23X click-throughs and $10m in annual earned media

News Corp-controlled REA Group is reaping the benefits of a long-term CX investment strategy, with some key metrics powering by an order of magnitude. The firm was the first to combine Tealium’s CDP and Braze’s customer engagement platform – and the likes of Kmart have since followed. As well as soaring conversions and clickthroughs – and the Holy Grail of personalisation at scale – Audience and Marketing GM Sarah Myers says the stack now driving earned media she estimates is worth circa $10m a year.  

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QMS and Samba TV reveal first cross OOH/TV viewership clients

Energy Australia, financial service providers and food services brands have been among the first to jump on a new offering from QMS and Samba TV that merges digital out of home (DOOH) advertising with granular TV viewership data.

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