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It’s show time for the industry-shifting partnership between IAG’s unified marketing, customer experience and transformation team and its all-singing, all-dancing agency partner, Accenture Song. The pair have taken the wrappers off their first combined work: A fully integrated, trademarked brand positioning for NRMA, A Help Company. It’s positioning work that incorporates everything from marketing programs – kicking off with Nine and the Paris 2024 Olympics later this year – to new technology-led experiences for existing customers and employees. For chief customer and marketing officer, Michelle Klein, putting the emphasis on practical value-adds in creative and comms is a sure way to get the right “signal to noise” ratio with consumers suffering through uncertain economic conditions and growing several weather phenomena and build brand loyalty. It’s also a position and experience play Klein says will be tested and retested to ensure the near 100-year-old brand’s relevance into its next century.

Regional media spend is holding up amid broader market grind – and a new trade campaign is landing, challenging marketer bias and opening doors for Boomtown’s publisher-TV-audio collective. Now sales teams from Southern Cross Austereo, WIN Television, Seven Network, ACM, ARN, Nine, News Corp Australia and Imparja Television need to show what they’re made of and extract best bang from marketing buck, says Boomtown chair Brian Gallagher.

As Optus has suffered the effects of massive data breaches and network failures, Amaysim has flourished. It’s delivered 25 per cent growth since being acquired by the larger telco in 2021, and was behind 108,000 of its parent company’s 116,000 new mobile customers in the year to 31 March 2024. Now the value brand, which has 1.5m customers and is recommended by nine in 10 of them, has its sights on becoming a full-service telco with NBN services incoming. It’s part of a clear growth strategy around the core business of connecting, says recently installed VP, Vir Inder Nath. It’s also arguably a decision reflecting learnings from a previous misstep into utility services. Supporting the challenger mindset and growing product line is a commitment to dialling creativity and effectiveness in parallel, says CMO, Peter MacGregor. Latest examples under his rein include Amaysim’s first in-house created stop animation campaign (yes, another telco going there) as well as personalisation focused firmly on delivering existing customers more value and relevant content.

The same search on ChatGPT uses 10x the energy of a traditional search, while generating a single image with AI uses more energy than recharging your iPhone from scratch. And other forms of AI such as that used for automated decisioning are chewing up increasingly huge amounts of energy and spitting out greenhouse gases as firms scale their ‘nudge’ systems to tens of millions of ‘next best actions daily’. If the programmatic ad tech supply chain is a carbon emissions train wreck, generative AI is an order of magnitude worse. Yet marketers, many of whom want to embed sustainability into their brand values are rushing in with little understanding of the implications for things like their company’s 2030 goals, or annual carbon reporting. Ironically the digital supply chain has started to improve thanks to work by associations like GARM. Now Scope3 and its founder Brian O’Kelley a key player in educating the market and who swapped from carbon poacher at AppNexus to now a leading carbon gamekeeper has set his sights on the emissions impact of the creative side of marketing.