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Westpac marketing chief departs amid power shifts for control of brand, strategy; overhauled creative pitch throws DDB curveball

Westpac’s chief marketer Annabel Fribence has departed the bank amid a strategic and reporting overhaul under new CEO Anthony Miller. Former marketing and brand boss Elaine Herlihy steps back into the breach almost a decade after leaving for PayPal – and the creative account pitch that saw long-term partner DDB jettisoned has been re-scoped with input from a significant number of Westpac execs. Reporting lines for both brand and procurement are now understood to sit with customer and corporate affairs chief, Carolyn McCann. It may be that DDB holds the account for a year longer than anticipated.

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Market share up 19%, profit 18%: Hard data from System1, Kantar, Analytic Partners, Arnott’s, Specsavers on running same core brand campaign for years v switching too soon

According to System1, consistency in creative translates to +10 per cent sales value gain, +18 per cent profit gain and +19 per cent market share gain. Its analysis finds brands save millions in annual media spend and attain double-digit growth by not changing their core messaging. Arnott’s CMO says adopting and holding firm to a masterbrand platform saw advertising ROI go from $2.95 in the first 12 months to $3.36 in the second year. Meanwhile, the 20-year-old ‘Should’ve gone to Specsavers’ distinctive asset and creative concept just keep on delivering. Analytic Partners reckons only 14 ads in Australia have actually ever actually worn out – and 51,000 never even got the chance to wear in. Yet marketers and agencies remain addicted to constantly switching.

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