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Bill shock, API ‘blowouts’ and vendor pile-on cool CDP ‘bender’, but ROI starting to climb as News Corp, Carsales, SCA, Tas Uni, Compare Club make customer data pay

Part 1: WooliesX learned the hard way that misconfigured customer data platforms can rapidly rack up unbudgeted costs. It’s not the only Australian CDP user to experience ‘bill shock’. Almost all the CDP customers Mi3 spoke with had similar stories. But WooliesX at least got its money back after Tealium ‘forgave’ the cost. Most customers are not so lucky as big vendors push the onus onto them to use the tools provided to manage blowouts. Meanwhile, the market has cooled from the “CDP bender” of two years ago amid heightened competition, tough macros and the zombie effect of Google keeping cookies alive. The good news is that the firms Mi3 interviewed in 2023 about their fledgling CDP integrations are now driving gains. Media costs are down and engagement is up, and brands who have weathered rocky implementation experiences say they have much greater insights into their customer behaviours. Plus, the process prepares them for what’s about to hit with AI.

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SA Government launches ‘Spot the Harm, Stop the Harm’ campaign to address gambling risks

The South Australian Government has unveiled a new initiative titled ‘Spot the Harm, Stop the Harm’, aimed at addressing the early signs of gambling harm. The campaign, developed by SAUCE. The Creative Agency, seeks to raise awareness about the non-financial impacts of gambling, including effects on mental health, relationships, and overall wellbeing.

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NRMA rewards loyalty members with TEG partnership

NRMA has entered into a three-year partnership with global entertainment and ticketing company TEG to provide members of its loyalty program, My NRMA Rewards, with exclusive benefits, including pre-sale ticket access to sports and entertainment events, as well as discounts and unique experiences.

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CEOs and CFOs on marketing outlook: Ad spend up at Colgate, Ford, L’Oreal, Mondelez, PepsiCo, Kimberly-Clark; but ‘ruthless’ efficiency drives agency consolidation, non-working spend cuts

CEOs and CFOs at some of the world’s biggest consumer brands – including Colgate, PepsiCo, Kimberly-Clark and L’Oreal, Ford and Mondelez – say they’re increasing spend on advertising and promotional activities because they believe in its power to drive growth. Yet study the commentary a little harder and there’s a thread of ruthless and relentless marketing optimisation and efficiency connected to every dollar spent. Companies are throwing everything from AI analytics tools to agency relationship reviews at their approach to find better ROI.

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