Add more content here...

ACCC sweep uncovers potential misleading practices in retail websites

The Australian Competition and Consumer Commission (ACCC) has conducted a comprehensive sweep of over 2,000 Australian retail websites. This initiative focused on examining the return policies and terms and conditions employed by these online businesses.

Published
Categorized as News

Empowerment is vital if marketing is to use AI to elevate its stature in business and the boardroom, says Infosys global CMO – and he’s worried they’re doing anything but

A step change in experience and effectiveness, not just efficiency, is what’s key to ensuring marketing departments harness AI to elevate their business impact and drive growth. Yet without better team empowerment and experimentation, that ability to match the disruptive power of AI with a rethink of how marketing gets done is at risk, argues Infosys global CMO, Sumit Virmani. In a wide-ranging interview with Mi3, the experienced B2B marketing leader talks about how he’s working to unleash AI’s potential by building team confidence, and finding ways of introducing new experience and effectiveness into strategy brand plays for the IT services giant including this year’s Australian Open.

Published
Categorized as Articles

‘Marketers are buying this’: Pitfalls and ‘lies’ to avoid on junk user data, clean room matching, MMM, incrementality tests – and B2B tech: Melbourne Business School Associate Professor Nico Neumann

Nico Neumann is deep in the weeds on digital marketing attribution, market mix modelling [MMM] and incrementality testing – likewise the dangers of narrow audience targeting and junk user data – the latter a $20bn market in the US alone. The Melbourne Business School Associate Professor in 2019 published research proving that closing your eyes and randomly selecting male or female audience targets was more accurate than the data brokers and DSPs many advertisers buy from. Neumann claims a senior data broker admitted to him privately that they knew their data was crap, “but who cares? Marketers are buying this”.(Like Arielle Garcia, UM’s former US privacy lead who last year told Mi3 she had accessed her data profile from multiple third party brokers with laughable results, Neumann has downloaded his own, “and it’s hilarious”. You should do the same – we’ve got a URL in our Mi3 feature to test your profile segments).Neumann batted away claims his B2C audience studies were too broad and challenged widely held assumptions that niche segments and B2B were where precision targeting of online users actually works. Last year he ran tests with IT giant HP – a paper is coming – that sharply contests most B2B marketing plans and particularly so for tech sector practitioners. “No matter what we used, it was either equal to random targeting, or even worse,” says Neumann.First party data is better, per Neumann, but there are caveats, particularly around clean rooms and matches that can be bogus. He advises marketers to upload made up email addresses and see what they get back – hashed user ‘match rates’ may not be what they seem. His advice: stick with the first and second party data you can trust, but even then, don’t assume targeting will deliver better bang for buck.”I would even take a step back and ask, do you need to target that narrowly? There are very few cases where it makes sense … Why do you even need to exclude people and increase the cost, instead of just letting the content or message do that?”Neumann sees the explosion of market mix modelling and measurement approaches as “a good thing”. But there are market rumblings that the big platforms pushing MMMs risk skewing towards inherent model biases. Either way, Neumann’s working on a project to compare how all the main MMMs hitting the market actually perform.He urges marketers to question all models – and his advice for those emerging from business schools is the same as for seasoned CMOs: Hone fundamentals that will last a lifetime; don’t overspecialise in trends and fads. “Ask hard questions – and just test stuff yourself.”

Published
Categorized as Podcasts

NSW Government moves to ban gambling ads on public transport

The NSW Government has outlined plans to implement a sweeping ban on gambling advertising across all NSW Transport-owned and controlled assets, including trains, metro, buses, light rail, train stations, and ferry terminals.

Published
Categorized as News

Westpac marketing chief departs amid power shifts for control of brand, strategy; overhauled creative pitch throws DDB curveball

Westpac’s chief marketer Annabel Fribence has departed the bank amid a strategic and reporting overhaul under new CEO Anthony Miller. Former marketing and brand boss Elaine Herlihy steps back into the breach almost a decade after leaving for PayPal – and the creative account pitch that saw long-term partner DDB jettisoned has been re-scoped with input from a significant number of Westpac execs. Reporting lines for both brand and procurement are now understood to sit with customer and corporate affairs chief, Carolyn McCann. It may be that DDB holds the account for a year longer than anticipated.

Published
Categorized as Articles