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Getting a level-headed view on brand payback: How Intrepid’s GM of global brand is using data and insight to light the path towards a $1.3bn revenue future

A year on from rolling out a brand tracking tool and adopting aided awareness as its business-wide guiding light for measuring improvement, Intrepid’s global GM of brand, Natalie Placko, couldn’t be happier with the significant role the insights have in demonstrating the value of brand investment. From earning more time in front of the board to a significant positioning strategy project as well as differentiation plan, insights are informing decision-making that she’s confident can ensure the travel company meets its ambitious 2030 strategy of $1.3bn in revenue via 600,000 customers in the next six years. Here, the brand chief talks through the dos and don’ts of building data literacy and avoiding “blow ups” around the insights such tools can uncover.

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Privacy and regulatory update: Banks, retailers, brands, loyalty operators, publishers face ‘substantial’ tightening on CX data, martech, adtech use as consumer groups wedge business lobby in Canberra on privacy review’s ‘personal information’

Forget cookies, regulatory risk is live and legal for marketers, publishers and the media, martech and adtech supply chain. Peak industry groups are responding to economic analysis commissioned by the Attorney General’s department on the cost to implement what some say are hardening privacy reforms, including tightening rules on geo-location and what constitutes personal information. Data brokers like Woolworth’s-owned Quantium, however it may protest to the contrary, will also find out within weeks if not days whether their arguments hold regulatory water – and it will likewise be an anxious wait for loyalty operators and their retail media progeny as privacy and consumer advocates successfully displace industry within Canberra’s sphere of influence. Across the pond, the US Justice Department and Federal Trade Commission have seemingly decided to try and break up Google in a series of lawsuits. So if you’re planning major martech, CX, adtech and data investments, privacy experts suggest holding fire – and get to grips with what is about to hit. There’s massive change in play, with day-to-day movement. Here’s the latest from experts Peter Leonard, Ricky Sutton, Laurel Henning and Chris Brinkworth – with least regrets actions for brands, publishers and pretty much any business turning over north of $3 million.

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