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Australian Red Cross tackles massive shadow IT, cutting 30 of 240 apps but connecting most in new ‘dataverse’ that delivers greater governance, efficiency and a single view of customer

When Australian Red Cross CIO Brett Wilson turned the spotlight onto the organisation’s many applications, he discovered 89 per cent were shadow IT, bought without the knowledge or control of the tech group. It turns out most were necessary, because despite decommissioning almost 30 apps, he has still 240 apps three years later, as many as he started with. But there’s a big difference. Data now flows freely and securely around a software ecosystem built upon a bedrock of Microsoft’s marketing automation, customer relationship management, enterprise resource planning and HR. That’s delivering improved stakeholder experiences, great transparency and governance, and more organisational efficiency.

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The questions CMOs wished they’d asked as junior marketers: ABC Audience Director Leisa Bacon, Digital Wellness MD Nicole McInnes and ex-Movember, Visa, Woolies marketer Chris Taylor

It’s a popular question that features in agony aunt columns across the world: What can your older and wiser self tell your younger self about what really matters, and what should you have done differently to get there faster that would have avoid all that angst? Mi3 asked three experienced, senior and former Australian marketing chiefs to see if they could save younger marketers from suffering the same pitfalls and fast-track success. We asked: What are the questions you wished you had asked when you were a junior marketer?

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Greenhushing replaces purpose: Infosys’ global CMO on holding the ESG line, AI at the Australian Open and three foundational lessons

Purpose has been replaced by greenhushing as corporates and their marketing teams eye regulators with caution and an apparent turning of consumer-investor sentiment. But Infosys global CMO, Sumit Virmani, says purpose isn’t dead. Brands just have to actually deliver on the promise, though Virmani agrees clarity is needed if marketers are going to harness purpose as a strength, not a crutch. Meanwhile, he unpacks how AI innovation – marketing’s other whopper topic – can drive success and exactly how it’s doing so for both Infosys and the AO at this year’s grand slam.

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