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An invitation to play: Stan delivers multicultural marketing effort to drive up international Olympics viewing with CulturalPulse; CMO cites one in seven tuning into international channels

A dedicated, multi-channel marketing campaign to engage Australia’s culturally and linguistically diverse (CALD) consumers helped Stan firstly get one in 10 viewers tuning into its 2024 Paris Olympic coverage to watch one of eight dedicated international, in-language streaming channels. Even more importantly, the 2.5 million campaign impressions delivered via agency partner, CulturalPulse, which stirred up word-of-mouth, saw this figure grow to one in seven over the course of the tournament, helping generate a hefty 50 per cent uptick in sports subscribers during that time. For Stan CMO, Diana Ilinkovski, the results speak volumes around how the streaming service can continue to find growth by tapping Australia’s multicultural consumers not only around sports content, but broader entertainment programming. For CulturalPulse CEO, Reg Raghavan, it’s a strong example of an approach that recognised the distinctive collective versus individual attributes of multicultural communities, had a creative eye for the sports and athletic stars that resonate most (cue Greek NBA basketball stars), and demonstrated just how much brands need to invite – not just reach – CALD consumers to win them over. 

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Aussie retailers invest in social media ahead of holiday sales season amid consumer spending concerns

New data from Shopify has revealed that Australian retail entrepreneurs are increasingly leveraging social media-related strategies to attract and retain customers amid declining consumer spend. The data, collected from over 13,000 retail business owners, including over 800 from Australia, explored their priorities, challenges, and opportunities ahead of the peak holiday sales season.

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Adland leaders and academics publish white paper to mark 50 years of advertising education

A team of advertising industry leaders and academics have collaborated to develop a new white paper in celebration of 50 years of advertising education in Australia. Titled ‘The State of the Australian Advertising Industry and the Role of Education’, the white paper provides a comprehensive overview of the adland’s evolution and offers predictions for its future.

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Salesforce’s Benioff delivers blistering wrap on Microsoft-Open AI accuracy, declares co-pilots the ‘next Clippy’ as reasoning, ‘autonomous agents’ create new business workforces

Salesforce CEO Marc Benioff was itching for a street fight with Microsoft and Open AI at a press conference earlier this morning in San Francisco after his “Dreamforce” conference keynote. He claimed the “third wave of AI” had started with reasoning autonomous agents that blended with humans in meetings across every company function was already delivering substantial gains in early trials with Saks Fifth Avenue, Gucci and publishing firm Wiley. Benioff launched the company’s “Agentforce” this morning – the most important in Salesforce’s history, he said – which sets autonomous agents into companies trained for business outcomes, not language processing. 

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Kincoppal girls’ only high school principal: ‘Social media the most damaging influence I’ve ever seen’, backs 16 age limit but ex-Facebook ANZ boss warns of fallout as brands stay silent

The proposed ban on social media for teens has polarised industry and academia with warnings aplenty it could backfire. Ex-Facebook ANZ MD Liam Walsh argues rather than a ban, dumbing down the algorithms, forcing algorithmic transparency through regulation or removing them altogether – could actually be the solution if fears of the effects of algorithmically-generated dopamine addiction and attention-hogging dark patterns on teenage mental health are the primary problem.”If we took that out, how many problems do we have with social?” he says. Walsh warns society has no structures in place to deal with fallout that could land in nine months’ time when the Albanese government proposes a new age limit on social media use. “If you take away kids’ whole network, how they commune with others, that’s kind of a big deal.” Walsh doubts teens will “suddenly start hanging out in the park and helping old ladies paint the fence.”Erica Thomas, Principal at private girls school Kincoppal in Sydney’s Rose Bay, agrees teenagers will “seek other things” to fill the void “and that is one concern” but warns there is no time to wait for a protracted legal battle with tech giants in attempts to curtail or open up the algorithms. She sees daily, first-hand, how badly action is required. Across a 30-year career in education, she says social media is “the most damaging influence I have ever seen”.Concentration levels are plummeting with teachers struggling to find a fix, girls are being conditioned to perfectionism from a young age, boys exposed to increasingly extreme violence, toxic influencers and highly sexualised images and bots of girls and young women – and in the last five years, “it’s got worse”.Brands have long championed ESG and purpose. But they’ve been strangely silent on the proposed ban. Katie Palmer-Rose, a social media marketer who has worked with the likes of L’Oreal, PepsiCo and Aldi and now runs influence agency Kindred, thinks many are waiting to see how it plays out. But she says they face a “moment in time where they tend to think very differently about how they show up in social media, how they build communities and connectedness in a digital world that doesn’t live in social media,”Production company Finch’s Rob Galluzzo and Greg Attwells fully expect legal challenges from tech platforms – who they claim have told staff to “stonewall” 36 Months, the campaign they founded with Nova’s Michael ‘Wippa’ Wipfli to push for a social media ban for under 16s. Dumbing down algorithms won’t cut it, says Attwells. Keeping regulation about health, not tech, and moving fast is key, they suggest – with more backer brands about to be announced. The next phase is designing the massive educational and societal infrastructure required to fill the looming gap.

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Accenture Song’s global, APAC, ANZ design-product chiefs on transformation’s next wave, moving beyond experience ‘chicken nuggets’, undercooked personalisation

The digital transformation sprint left everybody with “bland” customer experiences, per Fjord founder turned Accenture Song’s global design and product chief Olof Schybergson. After the Covid hangover, he thinks the next wave is incoming, driven by ‘fluid experiences’ that cut through templated attempts at personalisation, where design leads technology, not vice versa, and creates new products, income streams and business models while delivering actual customer value. He reels off case studies for Fortune 500, beauty firm Shiseido and Saudi Arabia’s flagship airline as needle movers. Sydney-based APAC design and digital products boss Cristiano Dencker was shocked at the high penetration of recommendation engines in Australia when he landed last year. Problem is, he reckons, they are not being properly harnessed and personalisation as a differentiator “is BS” pushed by vendors and agencies. ANZ design lead, Fabio Buresti, thinks local airlines and streaming services are standout examples of ‘cut and paste’ homogeneity when it comes to UX and UI. But he says blue chips like NRMA, Qantas and Tourism Australia are busting to break the mould.

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