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As Digital Natives edge towards becoming the inevitable majority, experience design needs to catch up

The kids are alright, mostly. The percentage of Australians who have only known a digital world is edging inexorably towards a majority, yet the digital experiences of government and business are still anchored in the messy transitional world of those who also remember a world of real things. To ensure they are delivering the best experiences, brands and governments need to take much more account of the changing relationship the community has with technology according to a report from R/GA. It’s a world already familiar to executives we spoke to at Kit (part of CommBank’s X-15 ventures) and Bendigo and Adelaide’s Up Bank.

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YouTube claims ‘flow state’ nirvana, deeper engagement, lower ecom returns; ad buyers question whether 6-second ad surge holes argument

YouTube is out to prove its breadth of niche long-form content gets audiences more engaged than they might be elsewhere. It’s hired Kantar to help make a solid case that this so called ‘flow state’ makes audiences more receptive to new information – i.e. advertising. And it’s also making some bold claims about how YouTube reduces ecom returns. But Neuro Insight’s Peter Pynta queries whether such macro level observations go deep enough, and importantly, whether they can really be applied to advertising. From those deciding where spend goes, the feedback was mixed. Buyers are not yet convinced that it translates to all-important advertising effectiveness – and some say YouTube’s jamming in plenty of ads that might break that flow state.

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Accor joins Nedd Brockmann’s ‘Uncomfortable Challenge’ as official Accommodation Partner

Australian hotel operator Accor is teaming up with Nedd Brockmann for his ‘Nedd’s Uncomfortable Challenge’ at at Sydney Olympic Park Athletic Centre next month, where the athlete and philanthropist will attempt to break the world record for the fastest 1,000-mile run by covering 160 kilometres per day for 10 consecutive days. Brockman aims to raise AUD $10M for people experiencing homelessness.

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Athena’s CMO pivots from price to product fit, bids to shake up B2B, gets deep and analytical on conversion – and way beyond the marketing funnel

Ditching Athena’s ‘Love us and leave us’ proposition wasn’t an option for the digital-first home loan upstart’s marketing chief, Sarah Sproule. But it appears most of the other marketing, product and customer value propositions have shaken up as the business broadens out from its price-based roots and makes a play for a diversified mix of customers. So far its working – and Sproule says the focus and KPIs are now way deeper than cost per acquisition, with marketing “on the hook all the way through to final conversion, which is settlement”. She’s firmly in “get shit done” mode – and with brokers now a key channel, B2B is next.

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