New research from M&C Saatchi Sport & Entertainment has revealed a significant shift in the passion points of Australians, with gaming now surpassing AFL. The findings, part of the ‘Passion Pulse’ 24 Report, indicate a change in media consumption patterns, particularly among Gen Z, with digital and social platforms eclipsing traditional media for engagement.
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Optus taps value proposition in new integrated campaign from Emotive
Optus has partnered with independent creative company Emotive on a new campaign that intends to disrupt the telecommunications sector.
AGL taps SBS CulturalConnect for multicultural energy efficiency campaign
AGL has unveiled a new campaign centred on energy efficiency and cost-saving, specifically targeting multicultural and First Nations communities in Australia. The campaign, created in collaboration with SBS CulturalConnect and media agency Identity Communications, is part of AGL’s two-year $90 million Customer Support Package designed to assist customers grappling with cost-of-living pressures.
Google breakup on the cards as US DOJ reveals proposed remedies to search monopoly
The US Department of Justice (DOJ) has proposed a comprehensive framework of remedies to dismantle Google’s alleged illegal monopoly in the search market.
Qantas hit with $100m penalty for misleading consumers
Qantas has been ordered by the Federal Court to pay $100 million in penalties for misleading consumers in a successful case lodged by the ACCC against Australia’s largest airline.
Australian Space Agency, Amplify develop a guide to outer space marketing
Independent creative agency Amplify has joined forces with the Australian Space Agency to launch ‘Beyond the Horizon’, a Culture Briefing report that explores the potential of outer space in brand marketing.
Enforcement mode: Privacy Commissioner Carly Kind takes aim at widespread pixel data spillage, loyalty, data enrichment, broking and geotargeting under existing laws
Privacy Commissioner Carly Kind was “surprised” – read underwhelmed – by the first tranche of Privacy Act legislation laid before parliament last month. But she says the hard stuff is still coming after the election, which means businesses now diverting budgets away from compliance to other activities may regret it, especially as the regulator has sharper teeth. Kind says firms are failing under the current Privacy Act – and they are in the regulator’s crosshairs. Tracking pixels are under serious scrutiny across the piste, as are companies using data beyond what it was collected for and potentially passing it to third parties. In that vein, Kind has “existing concerns” about loyalty programs, customer data enrichment businesses and data broking: “It’s something I’d like to look at again under the current framework,” she says, suggesting those operators “make sure that they’re watertight”. Likewise firms targeting via geolocation: “We’re looking at a case at the moment … We have some real concerns about how it’s being used.”
Making Bega bigger amid cost of living squeeze, rise of own brands, discounters and shifting consumer tastes
There’s a brand and business renewal going on at Bega as it cements its position as a consumer goods business with an iconic house of brands and a market cap of $1.64 billion. Former marketer and now EGM of beverages, Darryn Wallace, reveals the restructure and brand repositioning, agency switch outs and commitment to elevating consumer insights that’s helping Bega become more than the sum of its acquired FMCG parts.
Enforcement mode: Privacy Commissioner Carly Kind takes aim at widespread pixel data spillage, loyalty, data enrichment, broking and geolocation targeting under existing laws
Privacy Commissioner Carly Kind was “surprised” – read underwhelmed – by the first tranche of Privacy Act legislation laid before parliament last month. But she says the hard stuff is still coming after the election, which means businesses now diverting budgets away from compliance to other activities may regret it, especially as the regulator has sharper teeth. Kind says firms are failing under the current Privacy Act – and they are in the regulator’s crosshairs. Tracking pixels are under serious scrutiny across the piste, as are companies using data beyond what it was collected for and potentially passing it to third parties.In that vein, Kind has “existing concerns” about loyalty programs, customer data enrichment businesses and data broking: “It’s something I’d like to look at again under the current framework,” she says, suggesting those operators “make sure that they’re watertight”. Likewise firms targeting via geolocation: “We’re looking at a case at the moment … We have some real concerns about how it’s being used.” Lookalikes, customer audiences, hashed emails and data clean rooms appear to be in the clear. But under the next wave of reforms “the changing definition of personal information could certainly have an impact,” she says, though for now it’s not clear-cut.In the meantime, Kind says there are four areas for businesses to laser in on – including small firms who will no longer be exempt from regulation.First, “know what data you hold and who you’re giving it to.” Second, “make sure you’ve got a retention and destruction regime in place – anything that’s old, you don’t need to hold it any more.” Next, get into the weeds on contracts with third party service providers and be sure to have a data breach response plan in place. “It’s an area of vulnerability we’re seeing a lot at the moment,” says Kind.In short: “Don’t take your foot off the gas, because we’re looking to take a more enforcement-based approach to regulation in the interim.”
REA Group counts CX payoff: 10X conversions, 23X click-throughs and $10m in annual earned media
News Corp-controlled REA Group is reaping the benefits of a long-term CX investment strategy, with some key metrics powering by an order of magnitude. The firm was the first to combine Tealium’s CDP and Braze’s customer engagement platform – and the likes of Kmart have since followed. As well as soaring conversions and clickthroughs – and the Holy Grail of personalisation at scale – Audience and Marketing GM Sarah Myers says the stack now driving earned media she estimates is worth circa $10m a year.