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Flybuys pips Woolworths Everyday Rewards as local loyalty leader; Wesfarmers’ One Pass closing fast; loyalty proves a bulwark for brands on the nose as latest data reveals ’emotional loyalty’ payoff – but privacy clouds loom

Consumers and politicians may be grumpy about prices at the grocery checkout, but that hasn’t stopped Flybuys and Woolworths Everyday Rewards from locking in their spots atop the For Love or Money SPV Index in this year’s loyalty study by Adam Posner. Wesfarmers OnePass was a strong third. And while direct comparisons with last year’s index are not possible due to the changing mix of companies, it’s also clear that Adair’s Linen Lovers – one of the wooden spooners last year – has achieved a big improvement in its relative standing. The report this year unpacks issues such as emotional loyalty and the returns it brings to brands, as well as the impact of loyalty on the experience of a brand. 

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Chartered Accountants, AFL, Menulog, recruiters back Australian Marketing Institute’s push for all marketing industry execs to pursue Certified Practising Marketer status; Mi3 alliance announced, professional development points earned for reading content

This article is about getting marketers, agencies, media and tech talent to become more like chartered accountants – in a good way. That is, have letters after their name that mark them out to employers, peers and recruiters as the most horizontally skilled and relevant in the business – and be required to continue learning every year to keep them. It’s why marketing leaders at the AFL, Menulog and Chartered Accounts Australia and New Zealand are backing the AMI’s competencies framework, embedding it to future-proof their teams and drive marketing upstream – and pushing for industry-wide CPM status. And it’s why Mi3 and the Australian Marketing Institute (AMI) have partnered as part of the industry body’s ambition to elevate the profession’s standing. From today, AMI members can log-in and read Mi3’s articles and earn continuous professional development (CPD) points that count towards retaining the AMI’s Certified Practising Marketer (CPM) status. CPMs need 100 points every year to keep their status. So keep reading – as getting to the end of this article earns a point while unpacking

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Commbank Household Spending Index drops amid rate rises

The CommBank Household Spending Insights (HSI) Index saw a decline of 3.9% in December. This drop is attributed to interest rate rises and consumers’ holiday spending. The HSI Index, which is based on de-identified payment data from approximately seven million CommBank customers, representing around 30% of all Australian consumer transactions, saw a fall in eight of its 12 underlying categories.

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OpenAI unveils GPT-4o, makes it free, suggests a leap forward in AI interaction

OpenAI has launched its latest artificial intelligence model, GPT-4o, with several updates including a new desktop service, vision reasoning, and enhanced voice assistant features. Unlike previous versions, GPT-4o will be available for free, a departure from the subscription model for previous ChatGPT 4 users.

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Apple’s ‘destructive’ iPad Pro ad sparks controversy, forces apology

Apple’s latest ad for its iPad Pro, which depicts a variety of creative tools being crushed by a hydraulic press, has sparked controversy and criticism from various quarters. The ad, released last week, features the destruction of pianos, trumpets, metronomes, paint, sculptures, pinball machines, desks, screens, and books. High-profile critics include actor Hugh Grant and Hollywood creator Justine Bateman, who accused Apple of insensitivity to the creative community. Grant described the ad as the “destruction of the human experience. Courtesy of Silicon Valley” while Bateman stated, “Tech and AI means to destroy the arts and society in general. This is not making things better. This is just making some people insanely wealthy at the expense of all of us.”

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What it takes to do good: Latest Leo Burnett, UTS study finds stark contradictions in way Aussie consumers want brands to contribute – and it’s not politics or social issues but more about the concept of a ‘fair go’

The quagmire of doing good: Consumers want brands to do more, but there are contradictions galore in the way they expect ‘good’ to manifest. In the latest Leo Burnett The Good Study, authenticity and operating with integrity show up as table stakes for brands. Yet overt political participation and support and advocacy around societal causes can have very different affects on an increasingly woke consumer culture. Speaking on the report findings on a panel last week, UTS Business School dean, Carl Rhodes, former Domino’s CMO, Adam Ballesty, and activist, author and brand strategist, Azure Antoinette, presented conflicting views on how ‘greed-flation’, Australian belief in getting a fair go, war, politics, economics and the hip pocket are influencing the way consumers perceive how businesses should be doing good.

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