Add more content here...

4x loyalty members in 3 years, huge SOV gains, holding the line on media, playing the long game, resisting discounting amid crunched consumer spend – how ex-McDonald’s CMO Jo Feeney is reshaping jeweller Michael Hill

It’s the sort of longer-term shift in brand narrative, customer base and commercial impact strategic CMOs crave. Three years on from becoming marketing chief at jewellery retailer, Michael Hill, Jo Feeney has seen loyalty program numbers increase by 1.5 million to over 2m, average transaction values lift circa 30 per cent, and a growth cohort of customers progressively responding to its premiumisation play. Playing the strategic long game hasn’t come without its challenges – the jewellery retailer hasn’t been immune to tough retail conditions and over the first six months of the financial year, overall sales remain flat. Several stores closed and executive redundancies occurred. But the jeweller retailer is holding firm. Now Feeney is about to unveil her latest program of work: A rebrand two years in the making, stretching from refreshed design systems and brandmark to Michael Hill’s first brand ambassador and a new-look retail approach.

Published
Categorized as Articles

When bold B2B marketing bets hit pay dirt: Workday’s global Rockstars campaign blows up consideration, awareness, trust, leads up 50% – Billy Idol, Gwen Stefani and Travis Barker sign on for part II

After five years of diminishing incoming demand, finance and HR SaaS brand Workday embarked upon what its CMO Emma Chalwin called a bold brand strategy that has already powered massive gains in awareness, consideration, trust – and crucially, leads. Sales is now drinking the brand Kool Aid and the company, which has reached a growth inflection point with its global and vertical market expansion, is lifting the curtains on the second act of its award-winning Rockstars campaign as it chases giant tech brands like Oracle, SAP and Microsoft.

Published
Categorized as Articles

Ken Oath it’s working: Kennards’ big brand play pays off as key metrics soar, corporate customer demand busts B2B myth of rationality, ad campaign lays foundation for entire customer service strategy

Attaining 100 per cent consideration with tradies, a three-point jump in brand awareness, and 14 percentage point increase in first-choice consideration with enterprise buyers are some big proof points Kennards Hire’s Manelle Merhi has to show for her ‘Ken Oath’ creative investment. But behind the multi-year campaign is a whole experience and service commitment that’s been critical to turning a smart, fun marketing tagline into a fundamental business ethos.

Published
Categorized as Articles

Why this agency and media strategist thinks too many leaders are suffering from ‘nervous reactivity to noise’; plus the universal truths – and gaps – around strategy in marketing, media and agencies

Agency and media strategy guru, David Fish, sees an awful lot of short-term thinking going on – and it’s leading too many businesses and leaders to jump at shadows and fail to focus on things that matter most – like category disruption. Having signed up as one of the new mentors under former GroupM boss and McDonald’s CMO Mark Lollback’s Global Mentorship venture, Fish is looking to bring his agency and media strategy experiences – from good to bad and ugly – to mentees seeking a mindset reset and a way to grow in an evolving world of work where emotional connection and employee belonging remain paramount to future success.  

Published
Categorized as Articles