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Australia Post’s AI approach shifts drudgery to discipline in creative production work, reinvests 30% efficiency dividend in agency relationship – but shifts incoming

If you’re looking for a revolution, look elsewhere. At Australia Post and creative production agency BRX, AI isn’t rewriting the rules of marketing;  it’s finally enforcing them. The two organisations have embedded generative tools not to invent campaigns, but to systematise them. That means codifying brand guidelines, automating asset production, and auditing every prompt. At Aus Post, that’s led to bottom-of-funnel automation at scale and a 30 per cent efficiency dividend – and the firm, rather than cutting fees, is using those gains to do more. 

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Anchorage Partners bets on data strategy to make outsized return from David Jones, rewrite M&A valuations

When Anchorage Capital bought David Jones in 2023 for circa 5 per cent paid by Woolworths Holdings less than a decade earlier, it was a $100m bet on customer data as much as flagship stores. The private equity firm’s thesis was simple but radical: get smarter, use the customer data trove to unlock buried value. That meant stripping back legacy systems and federating intelligence across the business. Two and a half years later, David Jones is on a path towards a business that looks more like a data platform with a luxury retail layer on top, though rooted in brand and curated customer experiences. If Anchorage’s bet pays off, the strategy could rewrite the playbook for how private equity values – and acquires and ultimately sells – old brands.

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Federal Government targets telcos with stricter penalties

The Federal Government has introduced new legislative reforms aimed at strengthening consumer protections against telco providers that mistreat customers. The Telecommunications Amendment (Enhancing Consumer Safeguards) Bill 2025, presented to Parliament, proposes significant increases in penalties for telcos breaching industry rules.

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Distinctive kiwi dudes rule: Zespri switches from health benefits to brand characters, sees sales double, brand awareness soar

Two singing and dancing kiwifruit characters have helped Zespri International more than double sales in Australia over the past five years and lifted penetration of its SunGold kiwifruit products to 22.9 per cent. It’s the power of compounding creative, investing in distinctive assets, understanding your target audience and importantly, knowing when it’s time to trade up on health benefits to taste as an underlying communications platform, says the group’s local marketing leader, Janice Byrnes. Having received multiple gongs for its ‘Crazy Tasty’ fruit and the recent ‘Healthier Way’s pilot including at the recent Australian Marketing Institute Excellence Awards, she shares what’s it taken to bring the creative to life.

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Webjet partners with AWS and Microsoft for AI-powered travel solutions

Webjet Group has announced new partnerships with Amazon Web Services (AWS) and Microsoft to develop AI solutions aimed at enhancing customer experience and operational efficiency in the travel industry. The collaborations are part of Webjet’s five-year growth strategy, which focuses on leveraging AI to address complex travel challenges and drive technology-led growth.

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