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JB Hi-Fi picks Amperity CDP to drive first-party data strategy

Australian home entertainment retailer JB Hi-Fi has chosen Amperity’s AI-powered Customer Data Platform (CDP) to drive its first-party data strategy. The partnership aims to bolster JB Hi-Fi’s commitment to building a robust data foundation for automated orchestration, intelligent segmentation, and predictive modelling.

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Aussie retailers invest in social media ahead of holiday sales season amid consumer spending concerns

New data from Shopify has revealed that Australian retail entrepreneurs are increasingly leveraging social media-related strategies to attract and retain customers amid declining consumer spend. The data, collected from over 13,000 retail business owners, including over 800 from Australia, explored their priorities, challenges, and opportunities ahead of the peak holiday sales season.

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Brands, media owners, loyalty operators face difficult fast decisions on all automated decision-making as Privacy Act forces policy – maybe business model – rewrite

“Every company is a software company,” as Watts S. Humphrey once famously observed, but this is probably not what he had in mind. As brands bid to wring every ounce of profit from every dollar earned through the efficiency of automated decision-making that understands customers better than they understand themselves, they now face a new and potentially costly risk – penalties in the millions of dollars, and a regulatory regime that makes it easier for the market policemen to write you a ticket. What’s more, it’s not fully clear how broad the definition of what constitutes automated decision-making will be – which puts almost everyone on notice. Privacy specialists Mi3 spoke with stressed there’s much more work to be done than simply writing a new privacy policy. For starters, you have to adhere to it. That might mean costly and complicated business and system process changes that move at the speed of compliance – but in a market powered by the accelerant of generative AI.

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