We’ve all read the advice about the importance of learning from failure. But let’s face it, it’s an awful lot harder to own up to something that went wrong. Taking it to the next level and celebrating the learnings failure brings takes another level of cultural courage and vulnerability again. Yet from Uber’s annual Mexican team dinners to celebrate the $1.4 million campaign failure via mariachi bands and rogue promo codes on Facebook Live, to throwing a party to farewell a short-lived product line with staff at Chobani, there are examples of brands providing safe spaces for employees to take stock, own and grow through failure. As can be seen from marketing leaders from TikTok and The Bridge, taking decisive and constructive action after recognising a digital video proposition or Covid-fuelled health checker couldn’t be scaled are lessons that help them shape strategies and go-to-market approaches today. Uber’s Andy Morley, Chobani’s Olivia Dickinson, The Bridge International’s Lewis Pullen and TikTok’s Anny Havercroft unpack hard earned – but high value – lessons from failure.
Author: admin
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