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How CMOs celebrate failure: Uber, Chobani, TikTok, The Bridge marketing leaders on turning rogue QR codes that blew $1.4m, terminated new products, and scale fails into wins

We’ve all read the advice about the importance of learning from failure. But let’s face it, it’s an awful lot harder to own up to something that went wrong. Taking it to the next level and celebrating the learnings failure brings takes another level of cultural courage and vulnerability again. Yet from Uber’s annual Mexican team dinners to celebrate the $1.4 million campaign failure via mariachi bands and rogue promo codes on Facebook Live, to throwing a party to farewell a short-lived product line with staff at Chobani, there are examples of brands providing safe spaces for employees to take stock, own and grow through failure. As can be seen from marketing leaders from TikTok and The Bridge, taking decisive and constructive action after recognising a digital video proposition or Covid-fuelled health checker couldn’t be scaled are lessons that help them shape strategies and go-to-market approaches today.  Uber’s Andy Morley, Chobani’s Olivia Dickinson, The Bridge International’s Lewis Pullen and TikTok’s Anny Havercroft unpack hard earned – but high value – lessons from failure.

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Taylor Swift effect: How the Tay Tay train drew a young, affluent crowd in its wake, spend spiked across Sydney and Melbourne; brands, retail, leisure mopped-up – Commbank iQ

Young, cashed up and ready to party, the legion of Swifties who poured into the Sydney and Melbourne CBDs for the artist’s recent concert series lifted spending by 4 per cent and 6 per cent respectively in each city. And those figures are conservative, says the Commbank iQ executive who ran the analysis. Here’s where the money went.

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HSBC Australia fined $33,000 for alleged breaches of consumer data rights

HSBC Australia Limited (HSBC) has been penalised $33,000 for alleged breaches of the Consumer Data Right (CDR) rules. The Australian Competition and Consumer Commission (ACCC) issued HSBC with two infringement notices relating to alleged failures to disclose complete mortgage interest rate details and accurate credit card balances in response to separate requests for this data made via the CDR.

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