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Harnessing AI for brand gain not brand bust: Adobe’s global CMO of Digital Experience Eric Hall on customisable AI, trusted data, tech incrementalism and selling the platform story

Adobe global CMO of Digital Experience, Eric Hall, wants companies to make bigger, bolder bets on their technology investments like consumers do, and break free of the incrementalism mindset they’ve been holding onto. And he’s seeing Adobe’s increasingly solid platform play and its brand-safe approach to AI as a compelling way to achieve that – provided the martech vendor can get better at elevating its own brand story with CMOs, CIOs and CEOs. During this year’s Adobe Summit, the marketing chief caught up with Mi3 to discuss the very practical AI innovations coming into the Adobe stack to drive personalisation at scale, what it’s going to take to make AI less scary for marketers, and how the vendor itself is working to improve its own marketing to marketers.

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Four’N Twenty to fuel Aussie athletes for the Paris Olympics

Patties Food Group’s Four’N Twenty will become the official pie of the Australian Olympic Team as part of a three-year partnership with the Australian Olympic Committee (AOC). The deal will also see Patties Food Group’s Fitness Outcomes range become the Aussie team’s official ready meal.

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David Jones picks Criteo to drive online retail media play

David Jones has selected Criteo to power the online component of its’ retail media division, David Jones Amplify. The partnership aims to connect brands with David Jones’ premium audiences across the digital media ecosystem, driving digital marketing effectiveness by targeting customers based on retail behaviours.

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Distinctive or bust: Reflections Holidays CMO flips agencies for in-house rebrand, 100-page magazine, fishing partnerships, uniform overhaul – goes 85:15 brand to performance, predicts 12 month payback

Reflections Holidays CMO, Pete Chapman, has spent between $500k and $1M on an all-encompassing rebrand of the $500m NSW social enterprise and park operator. He’s confident of payback within 12 months and 10x returns in coming years. Why does he think it’ll work? Getting buy-in from its 420 employees first, building brand strategy and creative idea from the inside out, rather than handing the reins to agencies, an eye on distinctiveness, and a commitment to building mental availability over quick performance wins all have something to do with it. Marketing investment, per Chapman, “from here, is going to be 80-85 per cent brand, and 15-20 per cent performance”.

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Adobe layers gen AI deeper into content supply chain, eyes Office productivity with Microsoft Copilot and marketing integration as Pfizer touts massive content production gains – targets $1bn AI upside

A year on from debuting its family of creative AI models, Adobe has used this year’s annual Las Vegas Summit to detail the latest ways it’s extending the tentacles of generative AI capabilities into all aspects of the content supply chain and across its Experience Cloud suite for marketers. It’s a play that brings AI directly into the tools marketers are using for everyday tasks. On hand to tout the benefits of the vendor’s martech platform and growing automation and AI capabilities was giant health brand, Pfizer. The vaccine maker cited 50 per cent-plus productivity gains plus 75 per cent faster content creation and is now eyeing bigger gains – a five-fold increase in content productivity via rapid adoption of Adobe’s tools and up to $1 billion in near-term value off the back of its broader AI play.

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