Following on from its April 2023 merger with BT Super, Mercer Super has restructured its marketing and customer experience teams into a single team called Customer and Growth, and is embarking on a three-year overhaul of digital experiences for customers and advisors alike. A new mobile app is due in H2 this year for customers too, with an emphasis on delivering a better experience rather than new capabilities. That will come later in the project. Advisors will see improvements to their experiences early next year.
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