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Being Aware of marketing’s ultimate job: Karen Ganschow reflects on customer insight wins at Optus, Telstra, Westpac, NAB and Aware; challenges marketers to wrestle back the 7Ps of marketing

Karen Ganschow has spent her career trying to identify customer problems then addressing them in product propositions, engagement, experiences and services. As the former customer marketing leader and first head of data sciences at Aware Super hangs up her full-time hat, she speaks to Mi3 about the urban myths around digital experiences and customer behaviours, how technology and machine learning have brought the cost of a 360-degree, data-driven customer view – and actionable capability – down by millions, and why she’s still worried marketers are seen as the colouring-in department.

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‘The biggest pandemic is not Covid, it’s anxiety’: Former Pepsi, Westfield CMO, now board director John Batistich on leadership, resilience, self awareness and building Compadres

An eclectic group of business founders and c-suite execs gathered in Nine’s Sydney HQ recently as part of the Compadres business mentoring initiative created by former agency boss and founding partner of poverty non-profit, Global Citizen, Clive Burcham. The lure was a dazzling macro view on geo-politics, AI, retail, marketing, advertising and media and entertainment from a career marketer, John Batistich, who now sits or advises nine company boards from Zip Co and FoodCo to Ksubi International and the $1bn Australian toy company “you’ve never heard of”, Moose Toys.     

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Paramount+ kicks off ad tier sales but eschews Amazon, Binge approach for no customers at launch, bundles TV, BVOD, ‘lower ad load than rivals’ streaming package – and leaves wriggle room outside of OzTam

Paramount+ is officially in market with an ad-funded streaming play but is keeping numbers tight. Initially audiences will be low, because it’s eschewing the Amazon Prime-Binge approach and building from scratch instead of rolling over streamers unless they pay more for no ads. It’s also selling streaming ads as a bundle across the broader businesses, though sales chief Rod Prosser said standalone programmatic buys will follow “this year”. Ad loads will be lower than rivals, per global global ad sales boss, Lee Sears, and he claimed that what its rivals are lacking – sales tech and infrastructure – will provide competitive advantage alongside content ownership and local variants of global integration opportunities. On measurement, Prosser’s not wedded to OzTam alone.

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Stigma Health and HUD app join forces for STI Awareness Week 2024

Stigma Health, Australia’s largest online sexual health clinic group, is joining forces with casual dating app HUD for STI Awareness Week 2024. The partnership aims to educate and empower app users about their sexual health and wellbeing. Stigma Health will provide researched, expert content to ensure readers are well-informed and confident in looking after themselves.

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‘Media ecologist’ Jack Myers: No humans for 80% of media planning, buying by 2030; creative-media forced back together, brand-publisher clean rooms surge, programmatic and retailer media hit new turbulence before ‘rebirth’ of ad business

Five years ago media ecologist Jack Myers made a prediction in the second ever edition of Mi3: By 2025 media would be largely automated and almost totally AI-informed and just a quarter of sales would remain with people and ideas. It happened faster than even he thought. Now Myers predicts that within 12-18 months max, most media planning will be entirely machine-led. By 2030, he reckons “80 per cent or more of all media planning and buying will be done without human intervention or without the necessity of humans”, with major implications for jobs. Meanwhile, AI is already being turned in on itself to spotlight where the money is being wasted amid a “programmatic backlash”. The “machines are actually checking on machines,” says Myers, “increasingly, humans are out of the mix.” He forecasts an incoming wave of consolidation across major media companies and a “collapse of the programmatic marketplace”. For agencies, “the re-emergence of consolidated agencies”, i.e. creative and media back together, “is the big story of 2025-26”. Myers thinks generative AI will force that toothpaste back into the tube. “So I believe in 2024-25, we’re going to see massive consolidation, massive contraction, and then in 2025, 26, 27 a rebirth of the advertising business.” But 2025, he warns, will be tough, with a “reasonably massive cutback in spending as marketers work out what is working, and what is not”.Plus Myers – who likewise called out retail media’s impact early – sees a “can of worms” for the sector as journalists and analysts uncover instances of arbitrage of non-retail inventory within some retail media networks. He also has reservations on the surge by media owners into data clean rooms – Disney alone is operating 100-plus – “Who is cleaning the data? Who is validating that it is clean?”Meanwhile, Myers thinks Accenture’s “quiet” ascendance to become a top tier digital media buyer likewise warrants greater scrutiny.

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‘Anthropology v algorithms’: Archibald Williams partners split as Stuart Archibald launches special ops firm for CX, tech, creative, brand and strategy in Sydney, London

Stuart Archibald was one of the early proponents of database marketing in the 1990s, forming part of the exec team that launched Tesco’s Club Card, ultimately helping Tesco topple Sainsbury’s #1 UK supermarket slot. But Archibald says hefty corporate tech and CX investments today are spluttering after deployment and most companies “have lost their basic human understanding of customers”.

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